Terms & Conditions

Bookings and confirmation

All journeys are subject to availability. A booking request or quote request is not a confirmed booking until Grey Executives confirms the journey details and fare. When you pay online by card, your booking is confirmed once the payment is completed and you receive our confirmation email.

Quotations and fares

Fares depend on the route, date, time, passengers, luggage, stops and waiting. Changes to your journey may require a revised fare. Applicable airport pickup/drop-off charges are included unless stated otherwise. Parking, meet-and-greet, congestion charges, tolls, extra stops and extended waiting will be explained before you confirm.

Cancellations and no-shows

Please give at least 24 hours’ notice to cancel a standard booking. Cancellations made more than 24 hours before pickup are normally free of charge unless different terms were agreed. Any fee for shorter-notice cancellations, no-shows or special events will be made clear before your booking is confirmed.

Cancellation by Grey Executives

If we cannot fulfil a confirmed journey, we will contact you as soon as reasonably possible to discuss alternatives. Refunds and remedies follow the agreed booking terms and applicable law.

Airport tracking and waiting

Please provide correct flight details so we can track your flight. Up to 60 minutes of complimentary waiting is allowed from the actual landing time for airport arrivals. Any additional waiting charges will be communicated to you. Please contact us about delays, diversions, cancellations or a revised pickup.

Non-airport waiting and meet-and-greet

Waiting allowances for non-airport pickups are confirmed with your booking. Meet-and-greet must be requested and agreed in advance, including the meeting point and any parking costs.

Pickup times, delays and changes

Allow suitable time for flights, ferries, meetings and events. Traffic, weather and incidents may affect journeys. Contact us promptly to change dates, times, addresses, flight details or passenger numbers. Changes must be accepted by us and may affect the fare.

Payments and corporate accounts

Online card payments are processed securely by our payment provider; we do not store your card details. Other payment methods, deadlines and any deposit will be confirmed before your booking is accepted. Corporate accounts require written approval; agreed rates, monthly invoicing and credit terms are subject to the account agreement.

Passenger conduct, children and luggage

Please wear seatbelts and follow reasonable safety instructions. Smoking and vaping are not permitted. Accurate passenger and luggage details must be supplied. Child seats and special arrangements must be requested in advance and confirmed by us. A parent or guardian should make or approve bookings for minors.

Events and seaports

Schedules, waiting, deposits, decorations and any special cancellation terms for events are agreed before confirmation. For ferries and cruises, please provide the correct port, terminal and sailing details and allow suitable check-in time.

Lost property and complaints

Please check the vehicle before leaving. Contact info@greyexecutives.com or 01462 506506 with your journey details about lost items or any concern. We will make reasonable efforts to return recovered items; delivery costs must be agreed.

Privacy and updates

Your information is handled in line with our Privacy Policy. We may update these terms from time to time; the terms in place when your booking is confirmed apply to that booking. Contact Grey Executives, Hitchin, Hertfordshire, at info@greyexecutives.com or 01462 506506.